Engineering
AC cleaning (indoor unit)
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-001Service cleaning of the indoor unit of a split system: removes odor, dust and mold and restores airflow.
Included: Removing the panel and filters; washing the filters, heat exchanger and fan; disinfection; reassembly; checking operation
Not included: Cleaning of the outdoor unit (a separate service); refrigerant refill; repair; equipment and materials (paid separately)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Full AC service (indoor + outdoor)
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-002Full service maintenance: cleaning of both units, checking pressure and drainage.
Included: Everything in the indoor unit cleaning; washing of the outdoor unit and condenser; checking drainage and pressure; diagnostics; certificate
Not included: Refrigerant refill; repair; work at height with a rope-access worker (separate estimate); equipment and materials (paid separately)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Refrigerant recharge (labor)
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-003Checking the circuit for leaks and filling it with refrigerant. The refrigerant is paid by consumption.
Included: Checking pressure and leaks; refilling; checking operation; certificate
Not included: Refrigerant (by consumption, per 100 g); fixing the leak (a separate service); repair
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
AC diagnostics and minor repair
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-004Determining the cause of a fault and minor repair without replacing expensive parts.
Included: Inspection; checking electrics, pressure and drainage; conclusion; minor repair (board, sensor, capacitor — by agreement)
Not included: Parts (paid separately); compressor replacement; refilling
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Split AC installation
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-005Installation of the indoor and outdoor units with running the line set and evacuation.
Included: Installing the units; running a line set up to 5 m; drilling a hole up to 40 cm; evacuation; drainage; connection to electricity; start-up and testing; briefing
Not included: Equipment and consumables beyond the standard kit (brackets, copper, drainage, cable); line set over 5 m; rope-access work; chasing; socket ("Electrical" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Extra AC pipe run, per m
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-006A surcharge for increased line set length when installing a split system.
Included: Running copper tubing, cable and drainage; thermal insulation; fasteners
Not included: Materials (tubing, cable, drainage, cable channel)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Split AC removal
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-007Removing an air conditioner with storage of the equipment or preparation for a move.
Included: Pumping out the refrigerant; removing the units; capping the line set; packing by agreement
Not included: Hauling away and disposal; installation at the new location (a separate service); rope-access work
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Fresh-air breather installation
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-008Installation of a household supply-air unit that brings in air from outside.
Included: Marking; drilling the hole; installing the unit; connection to electricity; setup; testing
Not included: Equipment and fasteners; drilling load-bearing structures (by agreement); socket ("Electrical" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Bathroom or kitchen fan installation
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-009Installation of a household extractor fan in the ventilation channel.
Included: Fitting the housing; connection to electricity; fixing; checking draught and noise
Not included: Fan and materials; socket or cable ("Electrical" section); running the air duct ("Carpenter" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Vent duct draft check
Air conditioning and ventilation · Warranty: 6 months · HCC-ENG-010Checking the operation of the ventilation channel: whether there is draught and no blockages or back-draught.
Included: Measuring the draught; inspecting the channel outlet; a conclusion with recommendations
Not included: Cleaning the channel (a licensed contractor, by estimate); repair
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Radiator flushing, per unit
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-011Flushing a radiator of sludge and scale to restore heat output.
Included: Shut-off and draining; removal or connection for flushing; flushing; installation; start-up
Not included: Replacement of the radiator and taps ("Plumbing" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Radiator bleeding and balancing, per unit
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-012Bleeding air and balancing radiators for even heating.
Included: Bleeding the air; adjusting the valve; checking heating
Not included: Replacement of valves and taps; repair
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Radiator thermostat installation
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-013Installing a thermostatic regulator on a radiator to set the room temperature.
Included: Draining (if necessary); installing the thermostatic valve and head; setup; testing
Not included: Thermostatic valve and head (paid separately)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Circulation pump installation
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-014Replacement or installation of a circulation pump in the home heating system.
Included: Shutting down the system; removing the old pump; installing the new one; start-up; testing
Not included: Pump, taps, fittings; flushing the system
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Electric underfloor heating hookup
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-015Connecting underfloor heating mats or cable to the mains through a thermostat.
Included: Installing the thermostat; connection; checking resistance; start-up and setup
Not included: Mat or cable; thermostat; laying and screed; running the cable to the panel ("Electrical" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Electric boiler service
Heating and underfloor heating · Warranty: 6 months · HCC-ENG-016Annual maintenance of an electric heating boiler.
Included: Inspection; checking electrics and sensors; cleaning; checking pressure; certificate
Not included: Parts and repair; gas boilers (require a licence and a licensed contractor)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Water pump station installation
Water supply and treatment · Warranty: 6 months · HCC-ENG-017Installation of a pumping station for a private house or dacha.
Included: Connection to the water supply; electrical connection; pressure setup; start-up and testing
Not included: Pump and hydraulic accumulator; running pipes ("Plumbing" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Hydro-accumulator installation
Water supply and treatment · Warranty: 6 months · HCC-ENG-018Installation of a hydraulic accumulator to stabilize water pressure.
Included: Installation; connection; pressure setup; testing
Not included: Hydraulic accumulator and piping
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Water pressure reducer installation
Water supply and treatment · Warranty: 6 months · HCC-ENG-019Installation of a pressure reducer that protects plumbing from pressure surges.
Included: Shutting off the water; installing the reducer; pressure setup; leak-tightness check
Not included: Reducer and fittings
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Water meter installation
Water supply and treatment · Warranty: 6 months · HCC-ENG-020Installation or replacement of an apartment water meter. Sealing is performed by the service organization.
Included: Disconnection; removal; installing the meter; leak-tightness check; preparing the certificate
Not included: Meter and fittings; verification and sealing (the supplier organization)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Reverse osmosis installation
Water supply and treatment · Warranty: 6 months · HCC-ENG-021Installation of a fine drinking-water purification system under the kitchen sink.
Included: Connection to cold water; installing a separate tap; connection to the sewer; start-up and flushing; briefing
Not included: Reverse osmosis system and consumables (paid separately); coarse filters ("Plumbing" section)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Video intercom installation
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-022Installation and connection of a video intercom to the existing entrance intercom.
Included: Installing the monitor; connection to the line; setup; checking communication
Not included: Video intercom; running cable; entrance call panel (management company/homeowners' association)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
IP camera installation, per unit
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-023Installing a video surveillance camera, connecting it to a router or recorder and setting up viewing from a smartphone.
Included: Installing the camera; connection; network and app setup; testing
Not included: Camera and recorder; running cable over 10 m; power supply
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Network cable and access point, per point
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-024Running an internet cable to a router or access point and installing the device.
Included: Running cable up to 10 m in a cable channel; installing a socket or access point; crimping; checking the speed
Not included: Cable over 10 m; chasing; router or access point
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Smart lock installation
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-025Installation of a smart electronic lock on the entrance door.
Included: Preparing the door; mortising (if necessary); installation; registering users; setup
Not included: Lock; substantial modification of the door (a separate estimate)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Water leak sensors installation
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-026Installation of leak sensors with automatic water shut-off (if motorized valves are present).
Included: Placing the sensors; connection to the controller; setup; checking activation
Not included: Sensors, controller and motorized valves
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Smart socket or switch installation, per unit
Low-voltage systems and security · Warranty: 6 months · HCC-ENG-027Connecting and setting up a smart socket, relay or switch controlled from a smartphone.
Included: Installation; connection; linking to the app; testing
Not included: Device; setup of complex scenarios and integrations
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
New apartment inspection (up to 60 m²)
Inspection and diagnostics · Warranty: 6 months · HCC-ENG-028Inspection of a new apartment before signing the handover certificate: checking the finishing, windows, doors, plumbing, electrics and ventilation, with a certificate listing the remarks.
Included: Inspection; checking windows, doors, floors, walls and ceiling; plumbing and electrics; ventilation; photos; defects certificate
Not included: Handover inspection above 60 m² (+500 ₸ per 1 m²); fixing defects (to order); legal support of the transaction
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Thermal imaging inspection
Inspection and diagnostics · Warranty: 6 months · HCC-ENG-029Searching for cold bridges, heat leaks, hidden leaks and heating faults using a thermal imager.
Included: Thermal imaging; analysis; a report with photos and recommendations
Not included: Fixing the problems found (separate services)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Hidden leak detection
Inspection and diagnostics · Warranty: 6 months · HCC-ENG-030Finding the place of a leak in the walls, floor or ceiling without opening the coverings.
Included: Inspection; searching with a leak detector and thermal imager; a conclusion with the location and recommendations
Not included: Opening up and repair (separate services)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Electrical panel and wiring check
Inspection and diagnostics · Warranty: 6 months · HCC-ENG-031Visual inspection and check of the panel and lines: reliability of connections, heating, condition of the breakers.
Included: Inspecting the panel; checking tightness and heating; measuring voltage; a conclusion with recommendations
Not included: Electrical measurements with a laboratory protocol; repair
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Annual apartment engineering maintenance (2 visits)
Subscription maintenance · Warranty: 6 months · HCC-ENG-032Preventive maintenance of the apartment's engineering systems twice a year: inspection and minor repair.
Included: 2 visits a year; inspection of plumbing, electrics, radiators and filters; minor adjustment and tightening; checking the air conditioner and ventilation; a certificate after each visit
Not included: Air conditioner cleaning and filter replacement (separate services or by contract); repair with replacement of parts; equipment and materials (paid separately)
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
Annual AC maintenance (2 cleanings)
Subscription maintenance · Warranty: 6 months · HCC-ENG-033Two service cleanings of the air conditioner's indoor unit a year before the season.
Included: 2 cleanings a year; washing the filters and heat exchanger; checking drainage and pressure; certificate
Not included: Cleaning of the outdoor unit (at the rate); refilling; repair
Starting price. A manager will confirm the final price after clarifying the scope of work. Leave a request or contact us in any convenient way.
Call-out is included if the service is ordered. Call-out without an order is 5,000 ₸. Minimum order with free call-out is 15,000 ₸.
General terms
- Prices are in tenge, without VAT (HCC is not a VAT payer). Prices are the same for Almaty and Astana.
- Call-out is included for orders of 15,000 ₸ or more (lawn mowing and snow removal: 20,000 ₸). Call-out without an order or below the minimum: 5,000 ₸.
- A "final" price is the total. A "from" price is a minimum; the manager confirms the final cost after clarifying the scope.
- Warranty: 6 months for household and engineering services; 1 day for cleaning and territory; none for concierge services.
- Cancellation and rescheduling are free no later than 30 minutes before arrival (except emergency orders); later, 5,000 ₸ is withheld.
- Materials, equipment and components are paid separately unless stated otherwise.
- Cashless payment only.